Via Editor & Publisher, an excellent column by Steve Outing—an old friend and colleague with a lot of experience in online content. The experience hasn't always been happy, but Steve has learned (and taught) a great deal about it. Case in point: An Important Lesson About Grassroots Media.
Steve describes the shutdown of his own efforts to create an online community whose members would create most of the content, and then goes on to analyze similar issues elsewhere:
If you look at the content that's on Backfence.com (and you can, since the servers are still running; there's just no new content being added to the site), it's predominantly press releases from local community groups, or local event announcements. Backfence staff did contribute content, but often of the same variety. There was some great content on Backfence.com, but to my eyes the bulk of it was pretty dull.
I see the same thing when I look at YourHub.com. The editors of YourHub can easily point to some great content that's been posted to the sites. But just as with our Enthusiast Group sites, the overall experience is a lot of average stuff punctuated by a lesser amount of great content.
As destination sites, I don't think that Backfence or YourHub work. My company's sites didn't work, which is why in hindsight I realize that a much higher level of professional content needed to be added into the mix. Quality matters.
Key in on that word, "destination," for a moment. If you're operating an online service that's keyed to user or citizen content submissions, I encourage you to think about how to utilize that content beyond just a destination website.
I don't expect YourHub-like sites to ever become huge traffic draws if they rely too heavily on user submissions. The quality just isn't there for them to be interesting -- especially in an Internet environment where there is so much high-quality news and information available elsewhere, for free.
It's a fine article with plenty of insights that web content developers should reflect upon.
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